Refund policy

Thriveonix International Commerce Pvt Ltd
(Registered Brand: SMAKKO POPP)

At SMAKKO POPP, we take great care to deliver high-quality, hygienically packed snack products to our customers. Due to the nature of food items, we follow a strict but fair return and refund policy.

🔁 Returns

As our products are food and consumable items, we do not accept returns once the order has been delivered, except in the following cases:

  • The product received is damaged

  • The product received is expired

  • The product received is incorrect or missing

If any of the above issues occur, please contact us within 48 hours of delivery with proper proof.

💰 Refunds

Refunds will be initiated only if the issue is verified and approved by our team.

Eligible Refund Scenarios:

  • Damaged product (outer packaging or inner seal compromised)

  • Expired product

  • Incorrect product delivered

Refund Method:

  • Refunds will be processed to the original mode of payment

  • Refunds will be initiated within 7–10 business days after approval

❌ Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind

  • Taste or flavour preference

  • Incorrect address provided by the customer

  • Failed delivery due to customer unavailability

  • Requests raised after 48 hours of delivery

  • Partially consumed or opened products

📦 Damaged or Incorrect Orders – How to Raise a Request

To request a refund or replacement, please email us with:

  • Order ID

  • Clear images or video of the product

  • Description of the issue

📧 Email: hello@smakko.com
📞 Mobile: +91 87990 25529

🏢 Company Details

Packed & Marketed by:
Thriveonix International Commerce Pvt Ltd
Registered Brand: SMAKKO POPP

📍 Address:
621, Naroda Business Point,
Naroda, Ahmedabad,
Gujarat – 382330, India

📜 Policy Updates

Thriveonix International Commerce Pvt Ltd reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.