Shipping policy

Shipping Policy

Thriveonix International Commerce Pvt Ltd
(Brand: SMAKKO POPP)

At SMAKKO POPP, we aim to deliver your snacks fresh, safe, and on time. Please read our shipping policy carefully to understand how orders are processed and delivered.

📦 Order Processing

  • Orders are usually processed within 1–2 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Once shipped, you will receive order tracking details (where applicable).

🚚 Shipping & Delivery Timeline

  • Estimated delivery time:
    3–7 business days, depending on your location and courier partner.

  • Delivery timelines are estimates and may vary due to:

    • Courier delays

    • Weather conditions

    • High-demand periods

    • Remote or non-serviceable areas

📍 Shipping Coverage

  • We currently ship across India.

  • Delivery availability depends on courier serviceability at the customer’s pin code.

💰 Shipping Charges

  • Shipping charges (if any) will be clearly mentioned at checkout before payment.

  • Promotional offers such as free shipping may be available from time to time.

🚫 Incorrect Address / Failed Delivery

  • Please ensure that your shipping address, phone number, and pin code are correct.

  • We are not responsible for delivery failures due to:

    • Incorrect or incomplete address

    • Customer unavailability

    • Refusal to accept delivery

In such cases, re-shipping charges may apply.

📦 Damaged Packages During Transit

If you receive a package that is physically damaged or tampered:

  • Please do not accept the delivery, or

  • Contact us within 48 hours of delivery with clear photos or videos

📧 Email: hello@smakko.com
📞 Mobile: +91 87990 25529

🌍 International Shipping

  • Currently, we do not offer international shipping via the website.

  • For bulk or export enquiries, please contact us directly at hello@smakko.com.

🏢 Company Details

Shipped by / Packed & Marketed by:
Thriveonix International Commerce Pvt Ltd
Registered Brand: SMAKKO POPP

📍 Address:
621, Naroda Business Point,
Naroda, Ahmedabad,
Gujarat – 382330, India

📜 Policy Updates

Thriveonix International Commerce Pvt Ltd reserves the right to modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.